Sending Testcases Electronically


About this document
Before you begin
Delivery via the Internet
Create a compressed tar archive
File naming convention
Deliver the testcase via FTP

About this document

This document provides information for customers who have been asked by their AIX support representative to deliver testcases associated with PMRs to IBM over the Internet. Delivering these testcases electronically helps IBM resolve problems for you quicker by enabling our support centers to obtain needed information faster.

Before you begin

Before delivering testcases via the Internet, you must be instructed to do so by the AIX support representative who is working on your problem. You will need the PMR number and other necessary information which your support representative will discuss with you.

Delivery via the Internet

Follow these steps to deliver your testcase:
  1. Create your testcase following the recommended file naming convention.

    NOTE: Failure to use the recommended file naming convention will delay resolution of your problem.

  2. Use ftp to put your testcase onto an IBM server.

Create a compressed tar archive

All testcases delivered electronically to IBM must be in compressed tar format (.tar.Z).

File naming convention

When you create the tar archive, using the following naming convention allows AIX support tools to move the testcase automatically to the proper directories and update the PMR to indicate that the testcase is available.

If the testcase files cannot be associated with an existing PMR, they will be tagged as lost and eventually deleted.

     |   |   |   | |
     |   |   |   | indicates that the archive is compressed
     |   |   |   | (if you have the gzip command available,
     |   |   |   | this will be .gz rather than .Z)
     |   |   |   |
     |   |   |   indicates a tar archive
     |   |   |
     |   |   the 3 character country code
     |   |   (may be omitted if the country code is 000)
     |   |
     |   the 3 character branch office number
     the 5 character PMR number
   9x999.999.999.tar.gz (problem_report_#.branch_office_#.country_code.tar.gz)
   1x234.001.tar.Z      (problem_report_#.branch_office_#.tar.Z)
   1x234.1234567.tar.Z  (problem_report_#.customer_#.tar.Z)

Deliver the testcase via FTP

Failure to use the file naming convention will delay resolution to the problem you are experiencing. If you need help understanding how to create a compressed tar archive, contact the support representative who is working on your problem.

Read the "Statement on Confidentiality". By submitting your testcase to IBM you are agreeing to comply with the statement on confidentiality. If you do not agree, do not use this service.

You should also read and understand the "Service Use Agreement".

  1. Connect to the server using FTP:

    NOTE: If you have problems accessing this machine, contact your Internet service provider.

  2. Log in as an anonymous user giving your complete e-mail address as the password. For example:
    Name: anonymous
  3. Switch to binary mode:
  4. Change to the /aix/toibm directory:
    cd /aix/toibm
  5. Put your compressed tar archive file into the /aix/toibm directory. For example:
    put 81230.469.000.tar.Z
  6. Notify your service representative that delivery is complete.

**** Service Use Agreement ****
International Business Machines Corporation
Internet Testcase Delivery Service
Service Use Agreement

This is a legal agreement to which you are consenting to be bound. If you do not agree to all of the terms of this license, do not use the service.

Statement on Confidentiality

By choosing to send data to IBM, you acknowledge that all information contained in your data, including source, object code, binaries, executables, comments, questions, suggestions, or the like, shall be deemed to be non-confidential and IBM shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose, and distribute the information within IBM without limitation. Further, IBM shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products incorporating such information.

[ Doc Ref: 90614267310954     Publish Date: Dec. 07, 2000     4FAX Ref: 1762 ]