3153 Terminal: Common Print and Printer-Related Problems


Contents

About this document
    Related documentation
3153 key not working: print or print line
3153 attached printer not printing data correctly
Recommended solutions
    No data; nothing is being printed or printing
    Print key or Print Screen key is not working
    Printer is printing unwanted characters or data
    Printer is not printing all the data (some data is missing)

About this document

This document diagnoses and prescribes solutions to common printing and printing-related problems with the 3153 terminal.

Related documentation


3153 key not working: print or print line
3153 attached printer not printing data correctly

Problems or symptoms

This item covers the following problems or symptoms related to using printers attached to the 3153 or attaching printers to the 3153.

Background information

There are many components of printer operations associated with a 3153:

These components determine the operation of the printer. Users need to know the components related to printer attachment to the 3153.

Incorrect operation may result in the previously described problems.


Recommended solutions

No data; nothing is being printed or printing

Confirm proper printer connection and cabling to the 3153
These steps confirm that the printer is properly attached to the 3153 and that the 3153 can print to the attached printer. More specifically, the steps confirm that:

Use the 3153 Print-Page Local key, 3153 User's Guide Appendix A, and print the 3153 setup menus.

  1. Enter the 3153 setup menu. Press and hold the left-Ctrl key with the left-Shift key, and, at the same time, press the ./Del key on the numeric keypad.
  2. If the 3153 setup menu prints, the printer and the 3153 are properly configured, connected and cabled.
  3. If the 3153 setup menu does not print, the printer and the 3153 are not properly configured or cabled. Items to check are:
    • If the printer is a parallel printer:
      it must be attached to the 3153 parallel port;
      it must have a parallel printer cable; and
      the 3153 Host/Printer parameter must be set to EIA/Para or Aux/Para.
    • If the printer is a serial printer:
      it must be attached to a serial port (SES1-EIA,SES2-AUX).
      SES1-EIA is configured as a DTE.
      3153 setup parameter: Host/Printer=Aux/EIA
      SES2-AUX is configured as a DCE.
      3153 setup parameter: Host/Printer=EIA/Aux
    • Is the printer a DTE or DCE?
      DTE to DTE or DCE to DCE requires a null-modem cable.
      DTE to DCE requires a modem cable.

Print key or Print Screen key is not working

Confirm that the printer can print when attached to the 3153 by following the preceding recommended solution to "No data; nothing is being printed or printing". If the 3153 setup menus print correctly, the 3153 and printer are properly configured, connected and cabled. Consult the following information.

The operation of the Print and Print Screen key is dependent on the emulation (IBM, DEC, or WYSE):

Users must know the operation and definition of Print keys for the emulation selected.

Printer is printing unwanted characters or data

Confirm that the printer can print when attached to the 3153 by following the preceding recommended solution to "No data; nothing is being printed or printing". If the 3153 setup menus print correctly, the communication values between the 3153 and the printer are correct. Consult the following information.

The printer printing garbage or junk data is a result of the commands being sent by the host operating system or application. Contact a systems administrator or application programmer.

Printer is not printing all the data (some data is missing)

This symptom is typically caused by communication pacing (XON/XOFF, DTR/DSR) not being enabled between the 3153 and the printer. Review the 3153 and printer setup communication pacing values. To confirm that this symptom is related to communication pacing, lower the 3153 communication baud rate (1200 or 2400) between the 3153 and host. Retry the print operation. If the printer prints all the expected data, then the missing data is due to 3153 printer setup communication pacing parameters. If the printer does not print all the expected data, the host operating system or application may not be actually sending all of the data. Contact the systems administrator or application programmer.


[ Doc Ref: 90881224414066     Publish Date: Jan. 26, 2001     4FAX Ref: 4450 ]